FAQ

We specialize in morale patches, challenge coins, pins, flags, and gear that honors our military, law enforcement, firefighters, EMS, and all first responders.

Yes! Most of our patches come with velcro hook backing for easy attachment. Details are listed on each product page.

Custom patch orders are coming soon! Have an idea? We’d love to hear from you.

Want to be notified when custom orders open? Join our email list or drop us a message at hello@heronationpatches.com.

We strive to ship all orders within 24 hours, but please allow up to 48 hours for processing, especially on weekends and holidays.

Currently, we only ship within the U.S.

You’ll receive a shipping confirmation email with tracking info once your order has been packed and scanned by the carrier.

We accept most major credit cards, PayPal, Shop Pay, and Apple Pay.

We occasionally run special discounts for our community. Sign up for our email list and follow us on social to stay in the loop!

If your item arrives damaged or there’s an issue with your order, please reach out within 7 days and we’ll make it right. Due to the nature of collectible items, we do not offer general returns or exchanges.

Please send us a photo and your order number at hello@heronationpatches.com so we can help you ASAP.

You’ll receive an email shortly after your order arrives with a link to leave a verified review. We truly appreciate your feedback!

Absolutely! We’d love to see your patches or coins in action. Tag us @HeroNationPatches for a chance to be featured.

Feel free to reach out any time at hello@heronationpatches.com — we’re always happy to help!